Question 1

Can I perform the cancellation-refund process of my ticket from your call centre other than the online cancellation option?

Accepted Answer

All ticket-related refund-cancelations transactions can be made in accordance with airline rules.

You can get help from our support line at 444 87 87 or +90850 737 8 737 for your refund-cancellation processes.

Refunds will not be granted for the "Ticketing Service Fee" that is charged during the ticketing process for the provision of services.

When making refund transactions via the Call Centre, a transaction fee of TRY 250 for domestic flights and TRY 600 for international flights will be deducted.

If you cancel your ticket using the "Ticket Cancellation" tab on the Ucuzabilet.com homepage at https://www.ucuzabilet.com/bilet-iptal-iade, there will be no deduction for the transaction fee.

Question 2

Can I change the date or direction on my ticket?

Accepted Answer

It is not possible to change the date or route of the purchased tickets on the website or mobile application. You can take help from our call center by calling 444 87 87 or 0850 737 8 737 for all your ticket changes. For the requests for date or route change, transactions will be made due to the rules that determined by the airlines, which may lead apply change penalty and the take the price difference between the tickets that you want to change to amount. Except for the change penalty and the possible price difference that may occur in the reservation change; In addition, a transaction fee of 250 TL for domestic lines and 600 TL for international lines is charged. The "Transaction Fee" that taken for that service provided cannot be refunded.

Question 3

What are the airline rules for the change process?

Accepted Answer

You can find the cancellation, refund and change rules in the "Flight Rules" section of our website for the relevant flight during the ticket purchase process or during the optional reservation stage.

We recommend that you read these rules carefully before purchasing your ticket, as each airline has different practices regarding cancellation, refund and change for the prices offered for sale. Especially for promotional tickets, changes and/or refunds are not allowed due to the limited rules set by the relevant airline.

Question 4

Can I change the name on my ticket?

Accepted Answer

It’s not possible to change the name of reservation or purchased tickets and transfer a purchased ticket to another name.

We strongly remind you to check your information before making the purchase.

We kindly ask you to check the cancellation/refund rules of your ticket on the ticket cancellation tab.

Question 5

I made a typo in my name. How can I fix it?

Accepted Answer

Due to the airline rule, unfortunately, no intervention can be made on the name-surname field on the purchased tickets.

The name, surname and identity/passport information on the ticket must be exactly the same.

This obligation is a rule created by the airline for a safe flight.

The airline or agency cannot give any guarantee regarding your flight on tickets issued with incorrect information.We kindly ask you to check the cancellation/refund rules of your ticket from the ticket cancellation tab.

Question 6

How Can I Use My Opened Ticket?

Accepted Answer

The terms and conditions for utilizing open tickets are subject to variation depending on the airlines. If you have decided on a new date for your travel and wish to make modifications to your open ticket, you can get in touch with our support line at 444 87 87.

Question 7

How can I get an invoice for the company?

Accepted Answer

After selecting your flight, you can send us your Company invoice request by selecting the 'I Want Invoice' tab under 'Contact Information'.

If you are an e-Invoice payer, your e-Invoice will automatically appear on your portal.

If you are not an e-Invoice payer, your invoice will be prepared as an e-archive and sent to your e-mail address registered in your billing information.

If your invoice content is not objected to within 8 days, it will be deemed to have been accepted.Invoices will not be forwarded to anyone other than the person concerned, as per KVKK, after the purchase, so we kindly ask you to keep your invoices.

Question 8

How can I make changes to my invoice information?

Accepted Answer

In e-archive invoices; after the 7th of the next month, the previous month's invoice cannot be canceled or changed.

For changes in personal invoices that comply with the above condition, the "Goods Returned" - "Returned Goods" fields under the invoice will be filled in and the reason for the return will be briefly explained. In the invoices issued to the company, a return invoice is requested for the current invoice, and a new invoice is issued after this process. .

Question 9

When will my invoice arrive?

Accepted Answer

Your invoice will be sent to your e-mail address within 7-10 days.

Question 10

I have not received my invoice, what should I do?

Accepted Answer

Your invoice will be sent to your registered e-mail address within 7-10 days from the date of ticket purchase.

We kindly ask you to check your contact address that you used during your purchase.

Within 7-10 days of your purchase, you can access your invoice by clicking the 'View Invoice' button from the 'My Account' > 'My Travels' tab in your membership account or by clicking the 'View Invoice' button in the 'Quick Actions' menu on the home page.

Go to My Travels page.

If you are not a member, you can click the 'View Invoice' button by entering your reservation number (PNR) and last name information from the 'My Reservations' tab in the 'Quick Actions' menu within 7-10 days of your purchase.

If you cannot access your invoice information, you can contact us at faturatalep@ucuzabilet.com.

View with PNR and last name from the 'Quick Transactions' tab.

Reservation Operations

Frequently Asked Questions